Shipping policy

Shipping Policy

Global Shipping

We offer worldwide shipping via Yuntu Logistics and FedEx, ensuring safe and reliable delivery to most countries.

Our average shipping time is 4–25 business days. However, delivery times may vary depending on the region, weather, and other factors. Please contact your local shipping provider for more information.

Countries and Regions We Ship To

Asia
East Asia: China, Hong Kong China, Macau China, Taiwan China, Japan, South Korea, Mongolia  

Southeast Asia: Singapore, Malaysia, Thailand, Indonesia, Vietnam, Philippines, Cambodia, Laos, Myanmar, Brunei, East Timor  

South Asia: India, Pakistan, Bangladesh, Sri Lanka, Nepal, Bhutan, Maldives  

West Asia/Middle East: Saudi Arabia, United Arab Emirates (Dubai), Qatar, Kuwait, Oman, Bahrain, Israel, Turkey, Lebanon, Jordan  

Europe  
Major EU Countries: Germany, France, Italy, Spain, Netherlands, Belgium, Ireland, Sweden, Poland, Austria, Denmark, Finland, Greece, Portugal, and other 27 EU countries.  

Non-EU European Countries: United Kingdom, Switzerland, Norway, Russia, Ukraine, Belarus, etc.  

North America  
United States, Canada, Mexico, Greenland (Denmark), etc.  

South America
Brazil, Argentina, Chile, Colombia, Peru, Uruguay, Ecuador, etc.  

Oceania
Australia, New Zealand, Fiji, Papua New Guinea, etc.  

Africa
South Africa, Egypt, Nigeria, Kenya, Morocco, Ghana, Mauritius, etc.  

Some countries and regions may not be listed in our shipping coverage. You can contact our customer service for further assistance.

Estimated Delivery Time

Delivery times depend on your location. Typical shipping takes 4–25 business days. Some countries may require longer transit times due to customs clearance or remote delivery areas.

Shipping Fees

  • Orders over $400 USD qualify for free shipping.
  • For orders under  $400 USD, a shipping fee ranging from  $7 USD to  $25 USD will be charged, depending on the destination and selected shipping method.

Order Processing

All orders are processed within 4–15 business days after payment confirmation. Tracking information will be provided once your order is shipped.

Customs & Duties

Customers are responsible for any customs duties, taxes, or import fees that may apply in their country. We recommend checking local regulations before placing your order.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team at

service@palaceartshop.com within 7 days of delivery. We will work with the logistics provider to resolve the issue promptly.